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Trust starts with good organization

Respond on time, assign clearly, manage with ease

Build trust from day one. With LIVO, you can easily manage reports from residents, assign tasks to technicians, and ensure timely responses. Maintain your reputation without compromise.

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Features

Bulk Actions

Manage large properties and buildings with ease – all at once, quickly and efficiently.

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Bulk Actions

Manage large properties and buildings with ease – all at once, quickly and efficiently.

The Bulk Actions module enables fast and simple management of multiple buildings, apartments, or units at the same time. Forget about time-consuming manual edits one by one.

What you can do:

  • Enter and edit bulk expenses for multiple buildings or units in just a few clicks
  • Update monthly fees for multiple buildings via bulk expense adjustments
  • Modify parameters across many apartments at once
  • Send bulk messages to residents, owners, or teams – without individual configurations

What you get:

  • Greater control over large-scale property management with minimal effort
  • Automation that saves time and reduces errors
  • Centralized communication with all stakeholders in a fast and easy way

The result:

More efficient portfolio management, fewer errors, and maximum productivity when working with large volumes of data.

Automatic Notification

Ensure timely, traceable, and seamless communication with residents and teams – without missing a thing.

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Automatic Notification

The Automatic Notification module ensures timely and accurate communication with everyone involved in building management – from residents to property manager staff.

For residents: They receive automatic notifications when new monthly fees are issued, building events are scheduled, or other important announcements are made. This way, no one misses a payment, meeting, or update, and communication remains centralized and traceable.

For staff and teams: The system automatically sends notifications when new tasks are assigned or existing ones are updated. Everyone knows what needs to be done, when, and where – with no need for manual reminders.

What you get:

  • Automatic emails, push notifications, and in-app messages
  • Real-time updates without manual input
  • Better organization and faster response from all parties involved

The result? Fewer missed responsibilities, fewer phone calls, and more order and peace of mind in your building management.

Templates

Standardize your processes and save time with ready-made templates for every building and document.

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Templates

Standardize your processes and save time with ready-made templates for every building and document.

The Templates module allows you to create personalized templates for buildings and printable documents. This enables your company to establish and follow efficient, standardized workflows when managing all new properties.

What you get:

  • Create templates for different building types and their specific characteristics
  • Generate print-ready documents with predefined formats and content
  • Easily apply standards and workflows to new buildings
  • Unify all documentation and processes across the company

The result:

More consistency and control in building management, less time spent preparing documents, and seamless integration of new properties into the system.

Technicians

Streamline maintenance and ensure traceability with centralized task management for technicians and subcontractors.

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Technicians

Streamline maintenance and ensure traceability with centralized task management for technicians and subcontractors.

The Technicians module provides a dedicated interface for users with a "Technician" role or external subcontractors, giving them a clear list of assigned tasks and reported issues – all in one place.

For Technicians:

They see, in real time, the tasks they are responsible for – with full details, deadlines, and the ability to mark tasks as completed. No lost information, no confusion.

For the Head Technician:

Full control over task distribution – with the ability to reassign tasks to other technicians or subcontractors, track their status and progress, and take action in case of delays.

What you get:

  • Individual dashboard for each technician with their specific assignments
  • “Head Technician” role with full rights for task distribution and oversight
  • Clear communication among all maintenance participants
  • Full task history and accountability

The result:

Faster issue resolution, better organization of the technical team, and higher quality maintenance in every building.

Reports & Analytics

Make informed decisions with quick access to accurate, structured, and customizable data for every building.

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Reports & Analytics

Make informed decisions with quick access to accurate, structured, and customizable data for every building.

The Reports & Analytics module transforms the way you analyze building data – from financial flows to outstanding payments. Everything is available in just a few clicks – clearly presented, well-structured, and tailored to your specific needs.

What you can do:

  • Generate reports on income, expenses, and liabilities over selected periods
  • Group data by month, year, or property
  • Filter by apartment, resident, payment type, and more
  • Sort information in ascending or descending order
  • Export reports for printing or external processing

What you get:

  • Full control over the financial status of buildings
  • Easy access to precise information at any time
  • Ability to compare and analyze data
  • Decision-making support and transparency for owners and residents

The result:

Transparency, security, and confidence in building management – backed by reliable data, delivered the right way.

Debtors & Collections

Monitor outstanding payments in real time and take proactive action with tools for effective overdue management.

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Debtors & Collections

Monitor outstanding payments in real time and take proactive action with tools for effective overdue management.

The Debtors & Collections module gives you a clear overview of who has paid, who is late, and what actions can be taken. It is suitable both for managing a single building and an entire account with multiple properties.

What you can do:

  • Track outstanding payments by apartment, building, or across your entire account
  • Generate a formal “Voluntary Payment Request” document
  • Send personalized messages to specific debtors
  • Filter and group information by period, amount, or fee type
  • Review monthly collection rates and analyze trends

What you get:

  • A detailed list of debtors and their obligations
  • Centralized communication with residents about unpaid fees
  • Ability to act quickly – notify, document, and send reminders
  • Transparency in financial management and accountability to owners and partners

The result:

Higher collection rates, fewer overdue payments, and practical tools for resolving obligations – on time, with no unnecessary bureaucracy.

Employees

Organize your team and manage access centrally – with clearly defined roles and responsibilities for each staff member.

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Employees

Organize your team and manage access centrally – with clearly defined roles and responsibilities for each staff member.

The Employees module allows managers to create employee profiles, assign roles, and define their access to specific buildings and modules – all in one centralized, easy-to-administer system.

When creating a new employee, basic details such as name, email, and phone number are entered, and the appropriate role is selected based on their responsibilities. Access can be restricted to specific buildings, which is especially useful for large companies managing multiple sites and teams.

The system supports various role types – from administrators with full access to supervisors, operators, cashiers, technicians, or accountants with restricted rights based on their function. Each role has clearly defined access levels, ensuring that employees see and interact only with what’s relevant to them.

This module guarantees security, clarity, and operational efficiency in managing internal processes while allowing flexibility in task and responsibility distribution.

Omni Search

Everything you’re looking for – in one place, in seconds.

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Omni Search

Everything you’re looking for – in one place, in seconds.

With our smart search engine, you can instantly find any building, apartment, client, phone number, or email – quickly, easily, and from anywhere in the system. While on a call with a client, simply type in the number and immediately see who’s calling, what their outstanding balances are, or which building they’re associated with.

No need to switch between screens – everything is centralized and accessible through a single search field. It’s an essential tool for operators, cashiers, managers, and anyone who works actively with clients.

Less time searching. More time doing.

Billing

Automate fee calculation with clear rules, full flexibility, and minimal manual effort.

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Billing

Automate fee calculation with clear rules, full flexibility, and minimal manual effort.

The Billing module allows you to define automatic rules for charging recurring or temporary fees to apartments and residents. Once configured, fees are calculated automatically, and if needed, individual exceptions can easily be applied.

Monthly fees are ideal for recurring obligations such as a “Maintenance Fee.” You can select a calculation basis – per apartment, square meter, ownership share, or any custom logic. If a specific unit requires a different amount, simply apply an “exception” with a custom value.

Temporary (campaign) fees are designed for charges with a limited duration – such as renovation projects or one-time initiatives. Once the set period ends, the fee stops being applied automatically.

Every fee, regardless of its type, can be linked to a specific cash account, simplifying income and expense tracking by category. This ensures strong accountability and better financial planning.

The result: Less manual work, fewer errors, and greater clarity in revenue management.

Suitable for: Gated communities, new developments, professionally managed complexes

Automatic Deposit Allocation

Save time and effort by allowing the system to automatically cover charged fees using available deposits per apartment – no manual processing required.

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Automatic Deposit Allocation

Save time and effort by allowing the system to automatically cover charged fees using available deposits per apartment – no manual processing required.

How it works: This feature is activated via two checkboxes in the property settings:

  • “Pay monthly fees with deposit funds”
  • “Pay temporary fees with deposit funds”

Once enabled, the system automatically applies deposits against any newly issued charges. If an apartment has a deposit balance and a monthly or temporary fee is issued, the amount is automatically deducted from the deposit and the debt is marked as paid – no manual intervention from the manager is needed.

Key Benefits:

  • Full automation of fee payment using deposits
  • Avoidance of delays and human errors in payments
  • Simplifies management of properties with accumulated deposits
  • Guaranteed coverage of dues when funds are available
  • No further action required after activation

Ideal for: Property managers, professional administrators, complexes, and construction companies

Result: Faster and more efficient deposit utilization, reduced administrative workload, and peace of mind knowing fees are automatically covered when funds exist.

Multiple Clients per Unit

Flexible debt management by linking multiple clients to a single unit, each with their own account number and individual responsibility for specific fees.

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Multiple Clients per Unit

Flexible debt management by linking multiple clients to a single unit, each with their own account number and individual responsibility for specific fees.

How it works: The system allows you to associate various types of clients – such as owners, tenants, or businesses – with a single apartment (or other property). Each client can be assigned a unique subscriber number and made responsible for specific fees.

When creating or editing a fee, a dropdown menu lets you select which client will be the payer. For example, the monthly maintenance fee can be assigned to the owner, while a one-time damage fee can be billed to the tenant.

Key Benefits:

  • Assign different fees to different clients
  • Each client has a unique account number and payment history
  • Improved clarity and traceability in communication and collections
  • Easily change the payer for each fee via a simple dropdown menu
  • Ideal for properties with rental agreements or shared responsibility

Suitable for: Property managers, professional administrators, residential complexes, construction firms with rental units or partial ownership

Result: More accurate allocation of responsibilities, better accountability, and flexible payment management for multiple clients linked to the same unit.

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Clients of LIVO

I hope the software continues to grow just as successfully in the future!

Hello, congratulations to the LIVO team for the excellent software, thanks to which the operations of the professional building manager "OBRAZTSOV DOM 2021" Ltd. have significantly expanded and gained the trust of hundreds of clients. Thank you for always reacting quickly in case of issues and for the supportive communication. Thanks also for developing new functionalities and features that save a lot of time and nerves! Finally, special thanks to the team for the consistently fast communication and response, as well as for the extremely helpful info on “Key Improvements in Angry Building / LIVO.” I hope this becomes a regular practice.

Dimitar Dimitrov, Manager
„OBRAZTSOV DOM 2021" Ltd.

It’s helpful that we can be flexible with the settings and also receive support when needed.

At this point, I can provide positive feedback on the LIVO software. The advantages I’ve noticed are: Fast and easy invoicing with good automation Easy generation of all types of reports Additional useful menus for tasks, a section for client alerts/issues, and a survey/polling option Increased customer engagement – a higher percentage of people monitor their dues and fees through the app compared to the previous software, thanks to the mobile app option.

Ventsislav Sarov – Head of Facility Management Department
„Planex Invest"

We simplified our daily work and saved time with LIVO

Hello, we work with over 450 buildings and I’d like to express my gratitude to the LIVO team for the amazing platform that has greatly simplified and improved our daily operations. We easily organize everything by region, assign responsible staff, and automate processes that used to take far too much time. Thank you for the timely support with questions and difficulties, as well as for the new functionalities that truly make administration easier and contribute to better service for our clients. We hope the system’s development continues with the same pace and quality!

Daniela Yotova – Administrative Director
„Top Vhod"

Managing the complexes is no longer chaotic

We manage hundreds of apartments across several large residential complexes in Plovdiv. Previously, everything was done manually – separate invoicing, phone calls, emails, a lot of wasted time. Since switching to LIVO, things have completely changed. The system allows us to manage all buildings simultaneously – we issue invoices in seconds, track payments in one place, and automate actions across dozens of entrances at once. Residents actively use the mobile app – they see their fees, receive notifications, and message us directly through it. Communication is much faster and more convenient for both sides. It definitely saves us a lot of effort. We thank the team for their innovative approach – for us, this is more than just a platform, it’s a true partner in our daily work.

Elena Tacheva – Customer Service Specialist
Arh Home Service LLT

The ticketing system made everything in the complex clearer and more organized.

Hello, we manage large residential complexes, and the biggest challenge has always been tracking what problems exist, who is handling them, and when they are resolved. Since we started using the ticketing system in LIVO, things have completely changed – it’s the most meaningful innovation for our operations so far. The system provides a full overview – what tickets have been submitted, by whom, who took them on, and when they were completed. I receive notifications, write comments, and everything is documented automatically. Before, we relied on phone calls and Viber, and information was easily lost. Now there is clarity, traceability, and peace of mind – for us and for the residents. Thank you to the team for creating a tool that truly solves problems and simplifies everyday work.

Vasil Zhikov – Director
„Residential Park Lozen"

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