Complex management

Enable residents to report building problems directly through the mobile app – quickly, transparently, and with full traceability.

With the Issues module, every complaint or technical problem receives a centralized place for real-time management and tracking. Managers can take responsibility, add comments, update the status, and oversee the entire process – from the initial report to its resolution. Residents receive notifications when a report is submitted and when it’s resolved, which gives them peace of mind. At the same time, property management companies save time and reduce duplicated communication about the same issue.

How it works:

• Users report issues via the app, describing the problem and attaching photos or documents
• Managers view all reports in one place and process them step by step
• Statuses are visible to everyone – ensuring transparency and reassurance

Key Advantages:

• Centralized dashboard with all issues – across all buildings
• Filter by status, responsible manager, or type (e.g., “Malfunction”, “Report”)
• Visual separation between ongoing and resolved cases
• Status management: Ongoing, In Progress, Resolved, Will Not Be Resolved
• Full history and comment thread for each issue

Suitable for: Building managers, professional property managers, residential complexes, construction companies Ideal for: Buildings with many residents where organized, documented issue reporting is essential

Note: The Issues module is separate from Warranty Issues, which specifically focus on construction defects covered under warranty.

The “Documents” module provides a secure and organized space to store all essential documentation related to building management.

No more scattered files, no more time wasted searching – everything is structured and easily accessible in one place.

Whether it’s contracts, meeting minutes, certificates, invoices, licenses, or any other type of document – they are neatly organized in the system so that anyone with the appropriate access rights can find them quickly and easily. Documents can be linked to specific properties, units, or events, making navigation easier and ensuring full traceability.

Security is guaranteed – only authorized users have access, and every document upload or change is recorded in the system log. This gives you both control and transparency.

This module is especially valuable for building managers and facility managers who need quick access to all administrative and legal documents related to the building. It eliminates document chaos and saves valuable time for more important tasks.

Everything you need is in one place – right where it should be.

Key benefits:

• Secure and well-organized storage – all building documents are structured, easy to find, and protected.
• Attach files to units or events – link important documents to specific buildings, entrances, or reporting events.
• Reliable storage with no risk of loss – data is stored on an external server with automatic backups.
• Controlled access for different users – define who can view or edit based on their roles and responsibilities.

Ideal for: Building Managers, Professional Administrators, Residential Complexes.

Process cash payments quickly, easily, and without errors.

The Cashier module streamlines the daily work of cashiers by allowing easy registration of in-person payments and tracking of collected amounts.

Payments can be recorded with a single click, and in cases of partial payments, the system automatically recalculates the remaining balance.

Cashiers have access to accurate and detailed records for each due amount, ensuring full transparency and clarity for residents. The module offers efficiency, precision, and convenience in managing on-site payments.

Suitable for: Building managers, professional property managers, residential complexes

The "Calendar" module provides a convenient, centralized tool for planning all important activities related to building management – from annual meetings to periodic inspections and internal coordination sessions.

Through a visual and user-friendly interface, you can create events, set the time, location, participants, and descriptions. Everything is centralized – no need for external calendars or third-party apps. Every team member with access to the property can see what’s scheduled and when.

The system sends automatic notifications and reminders, so no event is ever missed or forgotten. This streamlines coordination, eliminates confusion, and creates a sense of order and professionalism.

This module is especially useful for professional building managers and facility managers who coordinate multiple properties and need a clear overview of upcoming activities.

The calendar is an excellent assistant for maintaining organization and ensuring effective communication.

Key benefits:

• Built-in planning tool – a convenient and practical solution right inside the system – no need for external apps.
• Intuitive interface – easy to use without training – everything is just a click away.
• Team coordination – tasks, responsibilities, and deadlines are clearly assigned and trackable.
• Automatic notifications – all participants are informed on time – no delays or missed events.

Ideal for: Building Managers, Professional Administrators, Residential Complexes, and Construction Firms.

Save time and effort with automatic tracking of payments made through ePay and EasyPay – directly within the LIVO system, with no need for manual input.

Through integration with the ePay and EasyPay systems, all payments made via their channels – online through ePay’s website or in person at EasyPay offices – are automatically recorded in our software. No manual input, no delays, no missed transactions. Residents can use the payment method most convenient for them, while managers receive real-time updates on all incoming payments. This simplifies debt collection and ensures accuracy and transparency in financial reporting.

Key Advantages:

• Convenience and speed – Payments are completed online in seconds or at physical locations, with no unnecessary errands
• Full automation – No need to enter amounts manually; each payment is automatically recorded
• Security – ePay is a proven and secure platform protected by modern technologies
• Transparency – Residents can see their full payment history, while managers get clear and timely reporting

The ePay integration is a powerful tool for more efficient and modern financial management – saving time, effort, and frustration for everyone involved.

Suitable for: Building managers, professional property managers, residential complexes

The “Contacts” module provides a centralized and easily accessible place to store all key contacts related to your building.

From building managers and facility managers to electricians, plumbers, cleaning services, and emergency responders – everything is gathered in one clear and structured list.

Contacts can be added and updated by the building manager, ensuring that every resident always has access to accurate and up-to-date information. The data is available both through the web platform and directly in the mobile app.

This module eliminates confusion and saves time – no more searching for phone numbers on noticeboards or in old chat threads. Everything you need is just a click away.

It enables effective communication, quick response in urgent situations, and builds trust through transparent management.

Key benefits:

• Centralized and accessible contact list – organized information available for both your team and the residents.
• Always up-to-date – contacts can be easily updated to ensure the right information is available when needed.
• Clear categorization by role – technicians, vendors, emergency and support services – all structured for fast and efficient access.

Ideal for: Building Managers, Professional Administrators, Residential Complexes, and Construction Firms.

The "Voting" module allows you to conduct polls and votes among residents entirely online – no need for physical meetings or paper documents.

Building managers can easily create a voting topic, send invitations to all users, and track results in real time.

After voting ends, the software automatically generates a protocol that complies with the requirements of the Condominium Ownership Management Act (ZUES). All that’s left is to print and sign it – everything else is already done.

Module benefits:

• Easy organization of collective decisions
• Guaranteed transparency and traceability
• Legally valid documents ready to print
• Increased resident engagement – no unnecessary bureaucracy

Give your residents the ability to participate in building management with just a few clicks – anytime, anywhere.

Manage large properties and buildings with ease – all at once, quickly and efficiently.

The Bulk Actions module enables fast and simple management of multiple buildings, apartments, or units at the same time. Forget about time-consuming manual edits one by one.

What you can do:

• Enter and edit bulk expenses for multiple buildings or units in just a few clicks
• Update monthly fees for multiple buildings via bulk expense adjustments
• Modify parameters across many apartments at once
• Send bulk messages to residents, owners, or teams – without individual configurations

What you get:

• Greater control over large-scale property management with minimal effort
• Automation that saves time and reduces errors
• Centralized communication with all stakeholders in a fast and easy way

The result:

More efficient portfolio management, fewer errors, and maximum productivity when working with large volumes of data.

The Automatic Notification module ensures timely and accurate communication with everyone involved in building management – from residents to property manager staff.

For residents: They receive automatic notifications when new monthly fees are issued, building events are scheduled, or other important announcements are made. This way, no one misses a payment, meeting, or update, and communication remains centralized and traceable.

For staff and teams: The system automatically sends notifications when new tasks are assigned or existing ones are updated. Everyone knows what needs to be done, when, and where – with no need for manual reminders.

What you get:

• Automatic emails, push notifications, and in-app messages
• Real-time updates without manual input
• Better organization and faster response from all parties involved

The result? Fewer missed responsibilities, fewer phone calls, and more order and peace of mind in your building management.

Standardize your processes and save time with ready-made templates for every building and document.

The Templates module allows you to create personalized templates for buildings and printable documents. This enables your company to establish and follow efficient, standardized workflows when managing all new properties.

What you get:

• Create templates for different building types and their specific characteristics
• Generate print-ready documents with predefined formats and content
• Easily apply standards and workflows to new buildings
• Unify all documentation and processes across the company

The result:

More consistency and control in building management, less time spent preparing documents, and seamless integration of new properties into the system.

Streamline maintenance and ensure traceability with centralized task management for technicians and subcontractors.

The Technicians module provides a dedicated interface for users with a "Technician" role or external subcontractors, giving them a clear list of assigned tasks and reported issues – all in one place.

For Technicians:

They see, in real time, the tasks they are responsible for – with full details, deadlines, and the ability to mark tasks as completed. No lost information, no confusion.

For the Head Technician:

Full control over task distribution – with the ability to reassign tasks to other technicians or subcontractors, track their status and progress, and take action in case of delays.

What you get:

• Individual dashboard for each technician with their specific assignments
• “Head Technician” role with full rights for task distribution and oversight
• Clear communication among all maintenance participants
• Full task history and accountability

The result:

Faster issue resolution, better organization of the technical team, and higher quality maintenance in every building.

Make informed decisions with quick access to accurate, structured, and customizable data for every building.

The Reports & Analytics module transforms the way you analyze building data – from financial flows to outstanding payments. Everything is available in just a few clicks – clearly presented, well-structured, and tailored to your specific needs.

What you can do:

• Generate reports on income, expenses, and liabilities over selected periods
• Group data by month, year, or property
• Filter by apartment, resident, payment type, and more
• Sort information in ascending or descending order
• Export reports for printing or external processing

What you get:

• Full control over the financial status of buildings
• Easy access to precise information at any time
• Ability to compare and analyze data
• Decision-making support and transparency for owners and residents

The result:

Transparency, security, and confidence in building management – backed by reliable data, delivered the right way.