Resident-Manager

The digital household register is filled in automatically based on the information entered in the system – regarding owners, tenants, residents, and properties. Each apartment, office, or other type of property has its own profile, where the residents’ names, periods of stay, ownership type, and other important details are stored. This eliminates the need for manual recordkeeping and ensures full traceability and transparency. The household register is always current and accessible for reference or printing when necessary.

Suitable for: Building managers, residential complexes, property management companies.

Also useful for: Construction companies handing over units with partial or complete information about the owners.

Introducing the newest and most convenient feature in our platform – direct card payments through the Livo mobile app, thanks to our integration with iCard.

By signing a contract with iCard – with our assistance and on preferential terms – you can activate this module and offer residents a secure, modern, and automated way to pay their monthly fees.

How does it work?

Residents open the Livo app and select “Pay by Card.”

They enter their card details.

They pay.

No banks, no counters, no waiting. Just a few taps and it’s done. Once the card is registered, payments are collected automatically every month, with no further action needed from the residents.

Key benefits for managers:

• An additional channel for collecting fees – fast, convenient, and modern.
• Higher collection rates – automatic payments ensure consistency.
• Effortless integration – we assist with the iCard contract and setup.
• Secure and reliable – transactions are processed through a certified system.

Benefits for residents:

• Pay with just a few clicks.
• No need to leave home – everything happens on their phone.
• Once set up, payments are collected automatically each month.

This module makes building management easier, faster, and more modern – for both residents and property managers.

Ideal for: Building Managers, Professional Administrators, Residential Complexes.

With LIVO’s bank integration, we make payment tracking as effortless as possible.

Forget about manually monitoring transfers or comparing bank statements – our software takes over the task automatically.

How does it work?

The system reads and processes bank files from various banks – regardless of format. When you upload a bank statement, the platform automatically matches each payment to the correct resident, using the subscriber number entered in the payment reference.

If the number is entered correctly, the payment is recorded instantly and automatically – no human input, no risk of error.

Key benefits:

• Saved time and effort – no need to manually enter bank transfers – the system does it for you.
• Minimal error risk – automated processing eliminates human mistakes and ensures accuracy.
• Compatible with leading banks – we support file formats from all major banks in Bulgaria, no extra configuration needed.
• Fast and accurate accounting – payments are detected and recorded in real time.

With this module, you're not just monitoring transactions – you're managing them intelligently. And residents enjoy transparency and peace of mind knowing their payments are tracked accurately and on time.

Ideal for: Building Managers, Professional Administrators, Residential Complexes.

Organize and manage your tasks easily and efficiently. No delays. No omissions.

The Tasks module is designed to help teams track project progress, assign responsibilities, and ensure that all tasks are completed on time.

For teams:

You gain a centralized platform for task management, where you can assign, monitor, and update the status of each task. This ensures transparency and efficiency in your workflow.

What you get:

• Create and assign tasks with clear deadlines and priorities
• Track task progress and statuses in real time
• Receive notifications and reminders for upcoming or overdue tasks
• Attach files and add comments to each task
• Generate reports and analytics on task completion

The result:

Better organization, higher productivity, and guaranteed on-time task execution.

Suitable for: Building managers, professional property managers, construction teams, residential complexes

The "Print" module is designed to simplify document management and reporting in every building.

Instead of wasting time manually filling in spreadsheets and searching for information, our system allows you to quickly and easily generate various reports – fully automated, accurate, and ready for printing or archiving.

The software lets you generate reports for payments, monthly budgets, and lists of outstanding residents. You can create them in PDF or Excel format, depending on the building's needs and your preferences. Each document can be customized – choose which data to include, how it should look, and the relevant time period.

In addition to convenient report creation, the system also maintains an archive of previously generated reports, so you can easily access them whenever needed. Printing is not only fast but also secure – all data is safely stored within the platform.

The "Print" module is an essential tool for building managers and professional administration firms. It reduces administrative workload while offering a clear, structured, and professional view of all key data used in day-to-day building management.

With it, you gain full control over your reporting – effortlessly and without compromising on data quality.

Key benefits:

• Automated reports with customized data – generate documents tailored to the needs of each building or entrance.
• PDF and Excel files in one click – easy output format for sharing, archiving, or printing.
• Automatic archive of all generated reports – nothing gets lost – everything is organized and accessible at any time.
• Guaranteed data accuracy – information is pulled directly from the system, with no risk of manual error.
• Fast and easy printing – print directly from LIVO – no extra software or settings required.

Ideal for: Building Managers, Professional Administrators, Residential Complexes, and Construction Companies.

Give residents the opportunity to share useful announcements in a secure and controlled environment. The notice board in the LIVO mobile app fosters a better connection among neighbors. It acts as your digital information hub, where residents can follow important announcements, news, and events related to the entrance, building, or entire complex. In addition to official messages from the manager, every resident can publish their own announcement – for example, to rent out a garage, offer a service, request help, or organize a community activity.

Key Advantages:

• Announcements published by residents
• Categories: events, services, messages, rentals, and more
• Contact details and feedback options
• Notifications for new posts

Suitable for: Building managers, professional property managers, residential complexes Also useful for: Residents of the building

Share important information quickly, easily, and efficiently – all in one place, accessible and convenient for everyone.

With the Messaging module in LIVO, you can send messages to all buildings, entrances, or specific groups of people in your account – with options for filtering, attaching files, and choosing the delivery channel (email, mobile app notification, SMS). LIVO ensures professional and timely communication, whether it's monthly reminders, maintenance notices, event announcements, or targeted messages to specific groups like debtors, owners, tenants, and others.

Key Advantages:

• Create and send messages to one, several, or all buildings
• Filter recipients by type (e.g. debtors, tenants)
• Attach files to the message
• Choose channel: email, app notification, or SMS
• Personalization through dynamic variables

Suitable for: Building managers, professional property managers, residential complexes Especially effective for: Mass communication, important event alerts, community engagement

Enable residents to report building problems directly through the mobile app – quickly, transparently, and with full traceability.

With the Issues module, every complaint or technical problem receives a centralized place for real-time management and tracking. Managers can take responsibility, add comments, update the status, and oversee the entire process – from the initial report to its resolution. Residents receive notifications when a report is submitted and when it’s resolved, which gives them peace of mind. At the same time, property management companies save time and reduce duplicated communication about the same issue.

How it works:

• Users report issues via the app, describing the problem and attaching photos or documents
• Managers view all reports in one place and process them step by step
• Statuses are visible to everyone – ensuring transparency and reassurance

Key Advantages:

• Centralized dashboard with all issues – across all buildings
• Filter by status, responsible manager, or type (e.g., “Malfunction”, “Report”)
• Visual separation between ongoing and resolved cases
• Status management: Ongoing, In Progress, Resolved, Will Not Be Resolved
• Full history and comment thread for each issue

Suitable for: Building managers, professional property managers, residential complexes, construction companies Ideal for: Buildings with many residents where organized, documented issue reporting is essential

Note: The Issues module is separate from Warranty Issues, which specifically focus on construction defects covered under warranty.

The “Documents” module provides a secure and organized space to store all essential documentation related to building management.

No more scattered files, no more time wasted searching – everything is structured and easily accessible in one place.

Whether it’s contracts, meeting minutes, certificates, invoices, licenses, or any other type of document – they are neatly organized in the system so that anyone with the appropriate access rights can find them quickly and easily. Documents can be linked to specific properties, units, or events, making navigation easier and ensuring full traceability.

Security is guaranteed – only authorized users have access, and every document upload or change is recorded in the system log. This gives you both control and transparency.

This module is especially valuable for building managers and facility managers who need quick access to all administrative and legal documents related to the building. It eliminates document chaos and saves valuable time for more important tasks.

Everything you need is in one place – right where it should be.

Key benefits:

• Secure and well-organized storage – all building documents are structured, easy to find, and protected.
• Attach files to units or events – link important documents to specific buildings, entrances, or reporting events.
• Reliable storage with no risk of loss – data is stored on an external server with automatic backups.
• Controlled access for different users – define who can view or edit based on their roles and responsibilities.

Ideal for: Building Managers, Professional Administrators, Residential Complexes.

Process cash payments quickly, easily, and without errors.

The Cashier module streamlines the daily work of cashiers by allowing easy registration of in-person payments and tracking of collected amounts.

Payments can be recorded with a single click, and in cases of partial payments, the system automatically recalculates the remaining balance.

Cashiers have access to accurate and detailed records for each due amount, ensuring full transparency and clarity for residents. The module offers efficiency, precision, and convenience in managing on-site payments.

Suitable for: Building managers, professional property managers, residential complexes

The "Calendar" module provides a convenient, centralized tool for planning all important activities related to building management – from annual meetings to periodic inspections and internal coordination sessions.

Through a visual and user-friendly interface, you can create events, set the time, location, participants, and descriptions. Everything is centralized – no need for external calendars or third-party apps. Every team member with access to the property can see what’s scheduled and when.

The system sends automatic notifications and reminders, so no event is ever missed or forgotten. This streamlines coordination, eliminates confusion, and creates a sense of order and professionalism.

This module is especially useful for professional building managers and facility managers who coordinate multiple properties and need a clear overview of upcoming activities.

The calendar is an excellent assistant for maintaining organization and ensuring effective communication.

Key benefits:

• Built-in planning tool – a convenient and practical solution right inside the system – no need for external apps.
• Intuitive interface – easy to use without training – everything is just a click away.
• Team coordination – tasks, responsibilities, and deadlines are clearly assigned and trackable.
• Automatic notifications – all participants are informed on time – no delays or missed events.

Ideal for: Building Managers, Professional Administrators, Residential Complexes, and Construction Firms.

Save time and effort with automatic tracking of payments made through ePay and EasyPay – directly within the LIVO system, with no need for manual input.

Through integration with the ePay and EasyPay systems, all payments made via their channels – online through ePay’s website or in person at EasyPay offices – are automatically recorded in our software. No manual input, no delays, no missed transactions. Residents can use the payment method most convenient for them, while managers receive real-time updates on all incoming payments. This simplifies debt collection and ensures accuracy and transparency in financial reporting.

Key Advantages:

• Convenience and speed – Payments are completed online in seconds or at physical locations, with no unnecessary errands
• Full automation – No need to enter amounts manually; each payment is automatically recorded
• Security – ePay is a proven and secure platform protected by modern technologies
• Transparency – Residents can see their full payment history, while managers get clear and timely reporting

The ePay integration is a powerful tool for more efficient and modern financial management – saving time, effort, and frustration for everyone involved.

Suitable for: Building managers, professional property managers, residential complexes

The “Contacts” module provides a centralized and easily accessible place to store all key contacts related to your building.

From building managers and facility managers to electricians, plumbers, cleaning services, and emergency responders – everything is gathered in one clear and structured list.

Contacts can be added and updated by the building manager, ensuring that every resident always has access to accurate and up-to-date information. The data is available both through the web platform and directly in the mobile app.

This module eliminates confusion and saves time – no more searching for phone numbers on noticeboards or in old chat threads. Everything you need is just a click away.

It enables effective communication, quick response in urgent situations, and builds trust through transparent management.

Key benefits:

• Centralized and accessible contact list – organized information available for both your team and the residents.
• Always up-to-date – contacts can be easily updated to ensure the right information is available when needed.
• Clear categorization by role – technicians, vendors, emergency and support services – all structured for fast and efficient access.

Ideal for: Building Managers, Professional Administrators, Residential Complexes, and Construction Firms.

The "Voting" module allows you to conduct polls and votes among residents entirely online – no need for physical meetings or paper documents.

Building managers can easily create a voting topic, send invitations to all users, and track results in real time.

After voting ends, the software automatically generates a protocol that complies with the requirements of the Condominium Ownership Management Act (ZUES). All that’s left is to print and sign it – everything else is already done.

Module benefits:

• Easy organization of collective decisions
• Guaranteed transparency and traceability
• Legally valid documents ready to print
• Increased resident engagement – no unnecessary bureaucracy

Give your residents the ability to participate in building management with just a few clicks – anytime, anywhere.

The Automatic Notification module ensures timely and accurate communication with everyone involved in building management – from residents to property manager staff.

For residents: They receive automatic notifications when new monthly fees are issued, building events are scheduled, or other important announcements are made. This way, no one misses a payment, meeting, or update, and communication remains centralized and traceable.

For staff and teams: The system automatically sends notifications when new tasks are assigned or existing ones are updated. Everyone knows what needs to be done, when, and where – with no need for manual reminders.

What you get:

• Automatic emails, push notifications, and in-app messages
• Real-time updates without manual input
• Better organization and faster response from all parties involved

The result? Fewer missed responsibilities, fewer phone calls, and more order and peace of mind in your building management.

Standardize your processes and save time with ready-made templates for every building and document.

The Templates module allows you to create personalized templates for buildings and printable documents. This enables your company to establish and follow efficient, standardized workflows when managing all new properties.

What you get:

• Create templates for different building types and their specific characteristics
• Generate print-ready documents with predefined formats and content
• Easily apply standards and workflows to new buildings
• Unify all documentation and processes across the company

The result:

More consistency and control in building management, less time spent preparing documents, and seamless integration of new properties into the system.

Monitor outstanding payments in real time and take proactive action with tools for effective overdue management.

The Debtors & Collections module gives you a clear overview of who has paid, who is late, and what actions can be taken. It is suitable both for managing a single building and an entire account with multiple properties.

What you can do:

• Track outstanding payments by apartment, building, or across your entire account
• Generate a formal “Voluntary Payment Request” document
• Send personalized messages to specific debtors
• Filter and group information by period, amount, or fee type
• Review monthly collection rates and analyze trends

What you get:

• A detailed list of debtors and their obligations
• Centralized communication with residents about unpaid fees
• Ability to act quickly – notify, document, and send reminders
• Transparency in financial management and accountability to owners and partners

The result:

Higher collection rates, fewer overdue payments, and practical tools for resolving obligations – on time, with no unnecessary bureaucracy.

Everything you’re looking for – in one place, in seconds.

With our smart search engine, you can instantly find any building, apartment, client, phone number, or email – quickly, easily, and from anywhere in the system. While on a call with a client, simply type in the number and immediately see who’s calling, what their outstanding balances are, or which building they’re associated with.

No need to switch between screens – everything is centralized and accessible through a single search field. It’s an essential tool for operators, cashiers, managers, and anyone who works actively with clients.

Less time searching. More time doing.

Automate fee calculation with clear rules, full flexibility, and minimal manual effort.

The Billing module allows you to define automatic rules for charging recurring or temporary fees to apartments and residents. Once configured, fees are calculated automatically, and if needed, individual exceptions can easily be applied.

Monthly fees are ideal for recurring obligations such as a “Maintenance Fee.” You can select a calculation basis – per apartment, square meter, ownership share, or any custom logic. If a specific unit requires a different amount, simply apply an “exception” with a custom value.

Temporary (campaign) fees are designed for charges with a limited duration – such as renovation projects or one-time initiatives. Once the set period ends, the fee stops being applied automatically.

Every fee, regardless of its type, can be linked to a specific cash account, simplifying income and expense tracking by category. This ensures strong accountability and better financial planning.

The result: Less manual work, fewer errors, and greater clarity in revenue management.

Suitable for: Gated communities, new developments, professionally managed complexes

Save time and effort by allowing the system to automatically cover charged fees using available deposits per apartment – no manual processing required.

How it works: This feature is activated via two checkboxes in the property settings:

• “Pay monthly fees with deposit funds”
• “Pay temporary fees with deposit funds”

Once enabled, the system automatically applies deposits against any newly issued charges. If an apartment has a deposit balance and a monthly or temporary fee is issued, the amount is automatically deducted from the deposit and the debt is marked as paid – no manual intervention from the manager is needed.

Key Benefits:

• Full automation of fee payment using deposits
• Avoidance of delays and human errors in payments
• Simplifies management of properties with accumulated deposits
• Guaranteed coverage of dues when funds are available
• No further action required after activation

Ideal for: Property managers, professional administrators, complexes, and construction companies

Result: Faster and more efficient deposit utilization, reduced administrative workload, and peace of mind knowing fees are automatically covered when funds exist.